1. Connecting: your Stripe account, your money
"Salon → Payments → Connect Stripe" takes you to Stripe registration (or sign-in if you already have an account). Money from clients goes straight into your Stripe account and from there to your bank on Stripe's schedule. We hold no funds and take no commission; Stripe applies its standard fee.
Before you start, Stripe will ask for business details (legal form, bank account, ID document) — have them ready, it takes about 10 minutes. Until Stripe's verification is complete, deposits are not enabled.
If you disconnect Stripe, deposit services disappear from the public page, and refunds of deposits already collected continue to be handled in your Stripe account.
2. How the client pays
For a service with a deposit policy, after the booking form the client is sent to the Stripe payment window (card). The time is held for them for 30 minutes; once paid the booking is confirmed immediately, if not — the time is released.
The deposit amount and the refund rule are shown to the client before paying — the law requires it and it protects you in a dispute.
Deposits do not apply to manual bookings from the calendar — you agree in person.
3. Refunds
- The client cancels 48 h or more ahead — everything is refunded, automatically.
- The client cancels less than 48 h ahead — per your late cancellation rule under "Salon → Payments": refund all, half or nothing.
- You cancel (or close a day with bookings) — everything is refunded, always.
The visit card has a "Refund deposit" button — one tap refunds the remainder (e.g. the client did not come because of illness and you want to refund as a goodwill gesture). The owner grants the refund permission to a specialist.
On the Stripe side a refund takes 5–10 business days to reach the client's card — that is the banks' speed, not the system's.
4. You received a dispute (chargeback) — a 7-day plan
A dispute is when a client contests the payment through their bank. We notify you by email, and you must respond in your Stripe account within the deadline Stripe sets (usually 7 days).
Evidence that helps: the confirmation email with date and time, the refund rule shown before payment, the arrival mark in the calendar, correspondence. In the system you will find all of it on the visit card and in the log.
Do not fight over small amounts if evidence is thin — a lost dispute costs a Stripe fee on top of the amount.
5. Payment history and CSV
"Salon → Payments → Payment history": a monthly list with amount, status (paid, refunded, dispute) and a link to the visit. CSV download — for the whole month, for your accountant or Excel.
The system reconciles payments with Stripe daily — if a client paid but the confirmation was delayed, the booking is confirmed automatically, without your involvement.