Help centre
Short articles about how the system works — no promises about what is not there yet. Did not find an answer? Write to support@edapi.io, we reply within 1 business day.
Getting started
- First steps: registration, trial period and the setup wizardHow to register, what the setup wizard does, what is on the Home screen and what happens when the 14-day trial ends.
- On the phone: home screen, one-handed calendar, photos, connectivityHow to add edapi to your phone's home screen, the easiest way to work with the calendar and photos on mobile, and what to do when the connection drops.
Daily work
- Working hours: schedule, exceptions, holidays and horizonHow the 30-minute schedule works for each specialist, how to close a day or mark times on the phone, and how far ahead clients can book.
- Services: categories, options, duration, buffers and depositsHow to build the service list, when to use price options, what the buffer and day rules mean, how to assign specialists and set the deposit policy.
- Bookings: from the client's click to the visitTwo doors to a booking, confirmation within 15 minutes, manual entry, rescheduling and cancellation, multi-service visits, series and marking arrival.
- Emails to clients and specialistsWhich emails go to clients and when, what specialists receive, how calendar entries and subscriptions work, and why an email may land in spam.
Clients and communication
- Clients: cards, import, consents, no-shows and blockingWhat is on the client card, how to import a list from Excel and merge duplicates, how email consents work and what to do about no-shows.
- Messages to clients and newslettersHow a personal message differs from a newsletter, who can be sent to, how the weekly limit, opt-out and daily quota work.
Money
- Deposits via Stripe: connecting, payments, refunds and disputesHow to connect Stripe, how a client pays a deposit, when money is refunded automatically, what to do when you receive a dispute and where to see payment history.
- Subscription: price, payment, pausing and closing the accountHow much edapi costs, how to pay, what happens when a payment fails, what deadlines apply to a paused account and how to close the account.
Page
Account and data
- Team and security: roles, invitations, handover, password, logHow an owner differs from a specialist, how to invite and remove a team member without losing bookings, how to change your password or email, and what the activity log shows.
- Data and privacy: client copy and deletion, archive, consents, review reportsWhat to do when a client asks for their data or deletion, how to download the full salon archive, where to see the consent log and how reports about public reviews are handled.
Did not find an answer?
Write to us — we reply within 1 business day: support@edapi.io
To admin